![]() Where you purchase a service of ours and you agree that the use of this service begins before the end of the cooling off period, you will be liable for all service charges (such as line rental, call charges and data) incurred up to the date of cancellation where you chose to cancel the contract.You understand and accept that where you purchase digital content not supplied on a tangible form, the cooling off period expires immediately once you begin to download or stream this digital content.Please note the following information in relation to the cooling off period: Please download and follow the instructions on the returns form, if you wish to return your purchase before the expiry of your cooling off period. This right does not apply where you have purchased goods or services in one of our retail stores. If you ordered via a door to door sales agent, your cancellation period will expire 30 calendar days following receipt of your goods, or in the case of services, from the date your contract was concluded. If multiple goods are ordered in one order and delivered separately, the cooling off period expires 14 days after the date of the last delivery. If you ordered online or over the phone, your cancellation period will expire 14 calendar days following receipt of your goods, or in the case of services, from the date your contract was concluded. ![]() If so, you have the right to cancel your contract with us or get a refund on any purchase made before the expiry of your cooling off period without giving any reason. Under the Consumer Rights Act 2022, you may be entitled to a cooling off period if you have ordered our services online, over the phone or via a door to door sales agent as a consumer. Please note the terms of our delivery service available here.Ĭancelling within your cooling off period (online, phone and door to door purchases only).As the delivery needs to be signed for, you may want to give your work address. ![]()
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